A colleague and I were recently meeting with a CEO and his leadership team, observing them as they discussed how to improve their annual planning process. As the team of ten explored their current process, the conversation got heated. The team had been talking for 45 minutes, but it wasn’t clear who was leading the discussion or what their objectives were. Many comments were off-topic, and they were not getting closer to answers.
We paused the meeting and posed this question: How are you reacting to this conversation and what in you is causing your reaction?
We were met with blank stares. They asked us to repeat the question, seemingly surprised that we had asked them to take responsibility for their reactions. Surely, we had meant to ask them what everyone else was doing wrong in the conversation, right?
Leaders and teammates often tell us that their team is “dysfunctional” (their word, not ours) and ask us to help identify and fix the issue. When we dig deeper and ask them to describe what they are observing in detail, we typically hear that certain team members are problematic and need to change their behavior. We also hear vague statements about “them” (everyone else) not knowing how to operate effectively. As experienced team development practitioners, we know that these are not accurate or helpful assessments of the situation.
Teams are complex systems of individuals with different preferences, skills, experiences, perspectives, and habits. The odds of improving that complex system in a meaningful and sustainable way are higher if every team member — including the leader — learns to master these three foundational capabilities: internal self-awareness, external self-awareness, and personal accountability.
Internal self-awareness involves understanding your feelings, beliefs, and values — your inner narrative. When we don’t understand ourselves, we are more likely to succumb to the fundamental attribution error of believing that the behaviors of others are the result of negative intent or character (“he was late because he does not care”) and believing that our own behaviors are caused by circumstance (“I was late because of traffic”). Teammates with low internal self-awareness typically see their beliefs and values as “the truth,” as opposed to what is true for them based on their feelings and past experiences. They can fail to recognize that others may have equally valid perspectives.
External self-awareness involves understanding how our words and actions impact others. Most of the leaders and teammates we work with have no idea how their behaviors are impacting their colleagues. As a result, it’s difficult for them to recognize and leverage the strengths that make them a productive teammate, as well as identify and correct behaviors that negatively impact the team. Without this knowledge, they can’t improve.
When we think of accountability, we typically think of holding others accountable. But the most effective leaders and teammates are more focused on holding themselves accountable. Like self-awareness, this sounds easy, though it rarely is. When confronted with a challenge or discomfort, many of us have established unhealthy patterns: blaming or criticizing others, defending ourselves, feigning confusion, or avoiding the issue altogether. If a team is not working well together, it’s highly likely that every team member is contributing to the difficulty in some way, and each of them could be taking personal accountability to make the team more effective.
To learn more details about each capability in depth, check out the article sourced from the Harvard Business Review.
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