How To Stop Important Emails From Going To Your Spam Folder

It happens to all of us. You’re sifting through your gmail account looking for a time-sensitive message, when all of a sudden you stumble upon it in the junk folder. The two best ways to combat this issue are manually clicking on an email to mark it as not spam, or creating a filter that will sift through similar messages. Below are examples of how to remedy this issue for the Microsoft 365 Outlook and Gmail.

Gmail: Report as “Not Spam”

  1. Go to and log into your account.
  2. Open the email you want to move to your inbox.
  3. Select “Report not spam” at the top. You will have to do this multiple times for an individual email address before Google applies this to all emails from the sender.
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Select “Report not spam.”
Stephanie Lin/Business Insider

Gmail: Setting Up a Filter

  1. Open the desired email.
  2. Click the three dots in the top-right corner of the email.
  3. Select “Filter messages like these.”
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Select “Filter messages like these.”
Stephanie Lin/Business Insider

4. Set your filter parameters and select “Create filter.”

Fill out the form as needed to create a filter.
Stephanie Lin/Business Insider

Outlook: Marking a Message as “Not Junk”

  1. Open your Junk folder and select the messages you want to keep.
  2. From the top toolbar, select Not junk > Not junk (or Not spam > Not spam). You can also open the message and select the It’s not junk link at the top.
  3. If you’ve blocked someone by mistake, open your Blocked senders list and select the trash can icon next to their name.
  4. Add the sender to your Safe senders list.

Outlook: Stop Mail Going to Deleted Items by Mistake

Messages in your Junk folder are automatically deleted between 10 and 30 days after they arrive.

  1. Check that the sender is not in your Blocked senders list. If they are, select the trash can icon next to their name and add the sender to your Safe senders list instead.
  2. Check that you don’t have an Inbox Rule running for the sender or a keyword in the deleted email.

It’s always important to make sure you’re staying on top of your emails and regularly check spam folders. Important messages could get lost or delayed if your email client is improperly filtering them away from your inbox.

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