Frequently Asked Questions

Read below to see some common IT management inquiries. If you have more questions you’d like addressed, feel free to fill out our Contact Form by clicking here.

What are Managed Security Services? How much does a plan cost?

You can read more about Managed Services by clicking here. The cost of a Managed Security Service Plan is dependent upon the number of workstations, users and IT-related equipment your organization has. It will vary depending on each individual organization’s needs.

Why do I need this service?

Without monitoring and regularly updating your software, you can never be sure of what your security status is, and may be leaving yourself open to cybercriminals. With 24/7 monitoring and continued remediation, you’re able to keep track of your security standing. Organizations need to do their due care and due diligence in order to mitigate possible fines and legal liability. Maintaining regulatory requirements is inexpensive, but you need the right tools to get the job done.

Why wouldn't I just use a break/fix IT model?

By only utilizing services when an issue happens, it can cause more damage than if mitigation strategies were taken beforehand. Proactive models like Managed Services maximize your ability to minimize risk and damage before something catastrophic happens. 

Windows has built in anti-virus software, isn't that enough? What about Windows built in firewall?

Neither of those, alone or paired together, are enough to constitute a strong security framework. Having singular points of contact isn’t going to mitigate your security risk. A multi-layered approach gives your organization ways to stay safe in the event one layer should fail.

What layers are used to protect me?

Some layers of protection include the implementation of security policies & procedures, internet domain protection, mail scrubbing, web and virus filtering at the firewall, and local machine virus protection. 

Do I still need IT security if I keep my files in the cloud?

Yes, you still need a layered approach to data security, even in a cloud-based environment. 

Why would an independent pharmacy need this service?

As a HIPAA bound entity, pharmacies cannot afford to lose narcotic and other HIPAA-related patient data. Hefty fines can be afforded to organizations who do not do their due care and due diligence. More information regarding legal fines can be found by clicking here

Why would a government entity need this service?

Government bodies need to safeguard public information by ensuring regulatory data retention. Managed Services can minimize or negate ransomware, and help local governments uphold public reputation in the event of a cybersecurity issue, such as a data breach.